Driving Business Through Purpose In Retail

While retail has had its share of challenges in the past two years, the pandemic has also yielded the chance for a long-overdue great retail reset that may help move many retailers into a more stable - and profitable - position. Getting there will require balancing near-term challenges with long-term commitments and transformational thinking. Ian Watson (CEO of Unbound, the driving force behind Hotter Shoes) and Sarah Harbon (General Manager of Benefit) talk putting their customers and people at the heart of their plan.