While retail has had its share of challenges in the past two years, the pandemic has also yielded the chance for a long-overdue great retail reset that may help move many retailers into a more stable - and profitable - position. Getting there will require balancing near-term challenges with long-term commitments and transformational thinking. Ian Watson (CEO of Unbound, the driving force behind Hotter Shoes) and Sarah Harbon (General Manager of Benefit) talk putting their customers and people...