Inclusion is not just a smart internal corporate initiative. To truly be inclusive, a company must prioritize all potential users when designing and launching products and services. When these inclusion initiatives extend outside of corporate walls, beautiful stories and customer experiences emerge as well as valuable lessons for marketing, product development and corporate strategy. Hear about two stories of inclusion and their CX manifestation.
Amy Fenton
Chief Client Officer
Kantar
Bernard Brenner
Senior Director
Microsoft
Paul Donato
Chief Research Officer
ARF
Alice Thompson
Head of Inclusion, Equity, and Diversity - North America
Kantar
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