How do we identify what, when and where to interact with our customers? What tools can help, and what insights have been gained about our customers' needs and behaviors in the pre-, during- and post-purchase periods? How have these been leveraged to successfully design the best experiences at the right time? In-store, how can you optimize your customer experience and ensure your store representatives live up to the brand?
David Levin
VP, Customer Experience & Digital Innovation
Bob's Discount Furniture
Barb Murrer
Vice President, Marketplace Insights
Levi Strauss & Co.
Jane Clarke
CEO and Managing Director
CIMM
