Customer Experience: A Collaborative Company-Wide Initiative


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Creating Powerful Omnichannel Experiences Through Collaboration


Many of the experiences provided to customers sit outside of marketing; how do companies successfully bring the various functions across the organization together to deliver in an integrated fashion?
Radha Subramanyam Chief Research and Analytics Officer, CBS Television Network
CBS Television Network
Mark Schwartz VP, CX Insight
Marriott International
Fiona Blades President & Chief Experience Officer
MESH


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