Tracks Venues

In this session...

In today’s volatile economic climate marked by inflation, rising interest rates, and tariffs, consumer behaviors are rapidly evolving. Shoppers are seeking more value, and they’re increasingly selective about where they spend their money. Learn how these leading brands attract customers, drive sales, and build long-lasting loyalty, and how you can too.

The session will explore how brands can leverage data, personalization, and value-driven strategies to create emotional connections that transcend economic turbulence. Discover how loyalty marketing can serve as a strategic lever not just to attract and retain customers, but to grow lifetime value, even during economic uncertainty.

It will highlight results from The Loyalty Report, the industry’s most comprehensive study on consumer loyalty behavior, to provide insights that can be used in your marketing efforts. View Less

What You'll Learn from This Session...

  1. How to capture attention in a value-driven market by connecting with consumers on a deeper level beyond price cuts
  2. Why data-fueled personalization is the secret to converting cautious shoppers into lifelong fans
  3. How loyalty programs can be leveraged as a revenue driver, not just a retention tool, during economic uncertainty

Presented with


Speakers

Sean Claessen Chief Strategy Officer Bond
Andrew (Drew) Snyder Vice President, Visa Consulting and Analytics Visa
Kevin Meiners Head of Loyalty and Payments Gap Inc.
Allegra Krishnan Chief Loyalty and Engagement Officer McDonald's
Alyssa Callahan Head of Marketing, CMO bp North America

Event Details

Event Type Session