We can’t be sure how the pandemic will evolve. Some people talk about the first and second waves. Some health organizations say it will be a long wave and for others, like Harvard, COVID19 will have many waves in the upcoming years.
With that in mind, Online Shopping, Omni-channel integrations, and Digital Experiences, in general, need to evolve at speed to better listen and learn from customers changing habits.
How can digital transformations and technologies like AI enhance brand capabilities? How can businesses adapt their models and convert customers into the new world? What can brands do to be more nimble and have a close relationship with their customers? These are just some of the questions our amazing panelists will address based on their experience making these changes through COVID for the biggest companies in the world.
Chief Executive Officer
Executive Vice President and Chief Customer Officer
Choice Hotels International, Inc. (NYSE: CHH)
Chief Customer Officer