In this session...
This session explores how sports fandom provides a model for brands to move beyond transactional loyalty and foster true fans. We’ll discuss insight from our research that reveals how embracing fandom principles such as community, identity, gamification, recognition, and personalization allows consumer brands to unlock deeper engagement and lasting advocacy — particularly among Gen Z, who expect authenticity, interactivity, and participation.
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Many consumer brands try to spark fandom through sponsorships, partnerships, influencers, or social media. But real fandom isn’t created by one-off campaigns—it develops over time through consistent experiences that build belonging, identity, and emotional connection. Sports and entertainment organizations have long shown how to turn audiences into loyal communities. This session explores how consumer brands can apply those same principles, using digital experiences across commerce, content, community, campaigns, and care to nurture long-term relationships. We’ll look at how interactive, gamified, and personalized journeys help people feel seen, and how investing in fan-first strategies strengthens resilience, cultural relevance, and sustainable growth. With examples from both sports and commerce, attendees will gain practical insights and a playbook for moving from transactional loyalty to genuine brand fandom.
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What You'll Learn from This Session...
- Loyalty built on points and promotions is fragile — fandom rooted in community and identity is enduring.
- Fandom lasts generations, but it must be earned early on,and winning Gen Z means delivering personalized, authentic experiences.
- Brands can't "buy" fandom, but can build digital experiences to earn it over time.
