Joe Milano

Joe Milano is the SVP of Global Digital and Customer Experience at Kate Spade New York where he oversees digital strategies, global customer experience and customer care functions. He is responsible for developing and executing the vision for the company’s end-to-end customer experience in support of omnichannel sales growth and customer advocacy.

He is a results-driven senior ecommerce executive with a depth of experience in retail, a keen business acumen recognized for innovation and savvy digital marketing as well as a passion for ecommerce and motivating and inspiring teams to deliver customer-centric results that deliver profitable business results. He has extensive thought leadership in Digital, Finance, Merchandising and Marketing, and has worked across a range of Fortune 100 retail organizations including (Shopbop) and Sears Holdings in addition to luxury brands Saks Fifth Avenue and Calvin Klein in his fifteen plus years in the fashion industry.