While retail has had its share of challenges in the past two years, the pandemic has also yielded the chance for a long-overdue great retail reset that may help move many retailers into a more stable - and profitable - position. Getting there will require balancing near-term challenges with long-term commitments and transformational thinking. Ian Watson (CEO of Unbound, the driving force behind Hotter Shoes) and Sarah Harbon (General Manager of Benefit) talk putting their customers and people at the heart of their plan. View More

Ian Watson is the CEO of the Unbound Group and the driving force behind one of the UK’s most successful shoe companies, Hotter Shoes. He will talk about how he has transformed the business over the past three years and how he is driven by a love for his job and a huge sense of purpose.

Sarah Harbon joined Benefit in 2007 as a Regional Sales Manager and moved up the ranks to become General Manager in 2018. Benefit Cosmetics, the UK’s No 1 Prestige Beauty Brand, prides itself on its commitment to consistently creating a beauty community for all, dedicated to doing good and feeling good. “Laughter Is The Best Cosmetic” is the central brand promise, and is core to all touchpoints, internally and externally. Brand Purpose is everything to Benefit, and has been since Day 1 in 1976. Founded almost 50 years ago as a brand to empower, and include, through community, laughter, and fun, the core values are as ever present today as they were at the very beginning. View Less