Carlo Gagliardi

Carlo has a first degree in digital communications and mathematics, with a specialisation in cryptography and cryptoanalysis. He started his career as an Army Officer lecturing on Code Building and Code Breaking, and as a university lecturer in Probability Theory and Oligopolies Game Theory at Rome University “La Sapienza”. He was Global Lead of the Analytics & Customer Insight Practice at Accenture, and Global Lead for the Customer Experience Innovation Practice at PRTM Management Consultants.

Carlo joined PwC in 2011 as a partner in the strategy practice based in London, and is one of the firm’s thought leaders in the areas of customer centricity and customer experience, analytics, digital transformation, innovation, business model design and operating model design.

He has cross industry experience in a wide range of subjects including Retail, Industrial Products, Automotive, Telco and Media, Financial Services, Hospitality and Travel.